Terms and Conditions
Conditions of Purchase
Registration
Registration is not binding. Management of your data is carried out in accordance with the relevant legal regulations, in particular Act No. 101/2000 Coll. about the protection of personal data
Prices
Prices are with VAT. If you fill in the email address correctly when entering the order, you will receive a copy of the order as confirmation that your order has been accepted in our e-shop system. If you do not receive any information, please contact us as soon as possible.
Payment
When we will receive your order, we will send a proformainvoice, with bank details.
Payment is in advance.
You can make the payment by bank transfer, or via the wise.com app or PayPal.
Card payment will be available from December 2023
Provider:
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
https://help.comgate.cz/v1/docs/en/payments-by-a-card
https://www.comgate.cz/en/online-payments
You can find the account information here:
FIO banka
SWIFT(BIC): FIOBCZPPXXX
IBAN: CZ64 2010 0000 0022 0115 3395
To make a payment, simply transfer the total amount of the corresponding order to our account. Please make sure that you transfer the amount "free of charge for the recipient".
Please write your order number and the name under which the order was placed on the transfer receipt.
As soon as the amount arrives on our account, the ordered goods go to you. We can only ship your order once we have credited the money to our account.
Transport
DPD courier in Europe.
Fedex courier for other countries
Transport costs:
- 20 euros Germany, Austria
- 30 EUR for Switzerland and other EU countries
- 50 EUR - US and Canada
- Other countries on request
The delivery times for all items in stock are between 1-5 working days.
Snowboards over 175cm
Transport costs are:
- 30 euros for Germany, Austria and Slovakia
- 50 Eur for other EU countries and Switzerland, US and Canada
Return and Complain
You have a 100% return policy within 21 days.
Returning goods is very easy. If you do not like a product, you have the right to exchange and return it, simply send the items you have purchased from us back to us within 21 days, provided they are in unused condition.
Process:
• Please pack the goods in a suitable box.
• Complete and enclose the return form
• Find out about the cheapest return option from your post office
• Find the cheapest option for you and frank the package sufficiently
• Send it back to the following address:
Return address:
LTB board shop
nam. Chuchelskych bojovniku 3/19
Prague 5
159 00 Czech Republic
Exchange options:
• Replacement of the goods with other items
• Refund of the entire value of the goods
Please also make sure that the return is sufficiently franked.
We recommend that you first contact the post office and the parcel services in your country to find out about the different parcel costs. This way you can find the cheapest return option for you.
Unfortunately, we cannot accept the return of packages with insufficient postage. You will only be reimbursed for shipping costs if the delivery was due to an error on our part, or if the goods are damaged or defective.
In the case of justified complaints about errors that we cause (e.g. wrong color sent), we will exchange them immediately or transfer the amount you have paid back.
In the case of complaints relating to the manufacturer (e.g. production errors), we forward the goods to which the complaint is made directly to the manufacturer/importer. As soon as we receive information, we will let you know immediately whether we can send you a credit note or a replacement product in the case of justified complaints.